VIDEO MEMORY MANAGMENT INTERNAL

[Afzaluddin]

HP Laptop 15-dw3170nia (4D4K8EA)
Serial number:
[Personal Information Removed]
Product number:
4D4K8EA
Laptop is shutting down as I am running any software. 
It is showing- VIDEO MEMORY MANAGMENT INTERNAL 

[Rachel571]

Hi @Afzaluddin,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP laptop. The error message you provided, "VIDEO MEMORY MANAGEMENT INTERNAL," suggests that there may be an issue with the video memory of your laptop. This could be related to a driver problem, faulty hardware, or other issues.

Here are some steps you can try to troubleshoot and resolve the issue:

Update Graphics Drivers: Ensure that your graphics drivers are up-to-date. You can visit the official HP website or use the HP Support Assistant to download and install the latest drivers for your laptop.

Windows Update: Make sure that your operating system is fully updated through Windows Update. Sometimes, Microsoft releases updates that include fixes for various system issues.

Check for overheating: Overheating can cause system instability. Ensure that your laptop is not overheating by checking the cooling vents for dust and ensuring proper airflow. You might want to use a cooling pad to help with temperature management.

Run Windows Memory Diagnostic: Windows has a built-in tool called Windows Memory Diagnostic that can help identify memory-related issues. To run it:

• Press Windows key + R to open the Run dialog.
• Type mdsched.exe and press Enter.
• Choose to restart your computer and check for problems.

Check for Malware: Perform a full system scan using a reputable antivirus or antimalware software to rule out any potential malware causing the issue.

Perform a System File Check: Open a Command Prompt with administrative privileges and run the following command:

This command will scan and attempt to repair corrupted system files.

sfc /scannow

Check for Disk Errors: Use the built-in Windows tool called Check Disk to scan and fix disk errors. Open a Command Prompt with administrative privileges and run the following command:

bashCopy code

chkdsk /f

You may need to restart your computer for the tool to check and fix disk errors.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support