Very high Cpu temp

[matixmercury]

Hi , I have a real big problem , my laptop keeps heating when i play any games(even csgo) , reaches 97C temp , also i upgraded my bios version to the latest but keeps heating again, can anyone help me ?

[Treeko]

Hi @matixmercury 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing heating issues.

Kindly refer to the steps on this link under "Performance Control with Thermal Control" and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[matixmercury]

Unfortunately even though i followed the steps you provided, i couldn't find the option that was refered to in the "performance control with thermal control" page in my omen hub. Also, when i put my laptop on performance mode and the fans ramp up, even though the laptop is plugged in it consumes the battery.

[Treeko]

Hi @matixmercury 

Thank you for confirming.

Please refer to "Test hardware using HP Support Assistant" under this link and request you to test the battery.

Kindly let me know the test result.

Take care and have a good day.

Treeko

HP Support