Warranty Displayed Incorrect.

[A47K]

---

@BeemerBiker wrote:

---

@A47K wrote:

---

@BeemerBiker wrote:

This forum is just user to user help.  If there is a problem with the HP support assistant giving the incorrect info you need to talk to the sales agent or an HP agent.

---

OK ! Let's see a link to an HP Agent, to sort the problem to a conclusion.

---

I provided links to agent contacts earlier. They are the only ones I know of. I do not know of any HP phone numbers and any phone numbers posted on this site are phishing phone numbers that are deleted as soon as possible. 

On the contact information page I see the following

"Some contact options require an active warranty."

If you cannot contact HP about the problem then go to where you bought the system. It may be a fake or used or refurbished system.  Some vendors offer their own warranty that even exceeds the  HP one.   Costco is one such company.

I once bought a fake gtx-1050ti on eBay and was able to return it in time for a refund.

I flagged your post earlier for moderator to look at.

---

Thanks for your help !

I just keep hitting deadends with my problem. It's very frustrating, trying to get anyone in the 'HP WARRANTY DEPARTMENT' to take look this issue,to a resolution.

[A47K]

---

@A47K wrote:

---

@BeemerBiker wrote:

---

@A47K wrote:

---

@BeemerBiker wrote:

This forum is just user to user help.  If there is a problem with the HP support assistant giving the incorrect info you need to talk to the sales agent or an HP agent.

---

OK ! Let's see a link to an HP Agent, to sort the problem to a conclusion.

---

I provided links to agent contacts earlier. They are the only ones I know of. I do not know of any HP phone numbers and any phone numbers posted on this site are phishing phone numbers that are deleted as soon as possible. 

On the contact information page I see the following

"Some contact options require an active warranty."

If you cannot contact HP about the problem then go to where you bought the system. It may be a fake or used or refurbished system.  Some vendors offer their own warranty that even exceeds the  HP one.   Costco is one such company.

I once bought a fake gtx-1050ti on eBay and was able to return it in time for a refund.

I flagged your post earlier for moderator to look at.

---

Thanks for your help !

I just keep hitting deadends with my problem. It's very frustrating, trying to get anyone in the 'HP WARRANTY DEPARTMENT' to take look this issue,to a resolution.

---

SINCE I CAN NOT GARNER ANY INTEREST FROM HP, IN CORRECTING THE IRREGULARITY IN MY WARRANTY INFORMATION, I'M CLOSING THIS POST, AS A COMPLETE AND UTTER WASTE OF TIME !

[A47K · Accepted solution]

It has taken since the purchase of the device in late December 2024, until today 6/FEB/2025 to find the correct UK HP Department for Customer Services, and their contact details, and what they require to solve the issue.

So, FYI, in the UK, if you need to contact HP regarding their own Bundled Software indicating incorrect data. eMail, 'Ukcust.serv@hp.com'.

FINALLY SORTED !