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‎03-11-2023 06:00 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV)

Purchased the laptop brand new December last year, it now says the warranty has expired.  Used this page https://support.hp.com/us-en/document/ish_2534210-1364541-16 but the dispute link doesn't work. Very frustrating.  Has anyone else had the same issue? Tried the virtual agent but that wasn't helpful. 

Category:
1 person had the same question
1 REPLY 1

‎03-15-2023 04:20 AM

HP Recommended

@Monitors2 

 

Welcome to the HP support community.

 

I understand that you are unable to update the warranty, I am glad to assist you.

If you are unable to raise a dispute on this page:- Click here 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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