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HP Recommended
HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV)

Purchased the laptop brand new December last year, it now says the warranty has expired.  Used this page https://support.hp.com/us-en/document/ish_2534210-1364541-16 but the dispute link doesn't work. Very frustrating.  Has anyone else had the same issue? Tried the virtual agent but that wasn't helpful. 

1 REPLY 1
HP Recommended

@Monitors2 

 

Welcome to the HP support community.

 

I understand that you are unable to update the warranty, I am glad to assist you.

If you are unable to raise a dispute on this page:- Click here 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.