• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-13-2024 07:15 PM - edited ‎11-21-2024 10:58 AM

HP Recommended

Edit: Duplicate post. I posted twice because my first attempt was immediately archived. The archived post eventually got a response and I was provided the customer service number I needed.... Warranty updated and problem resolved. Sort of. I presume the warranty check feature is still buggy and the customer service number is still treated as private but I no longer need help.

 

Apologies if this is the wrong forum for this question but I did not see a better alternative. I have been trying for weeks to update the the purchase date of a new laptop that the warranty checker mislabeled "out of warranty". I have tried different devices, different browsers, different file types, and I've faxed my information with proof of purchase twice. All for "error 500", no response to faxes, and an assortment of other dead ends. There is nothing wrong with the laptop. This experience however has been so appalling I'm considering returning it. I like this laptop though and would rather it didn't have to come to that. Help?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.