Warranty Expired Before Product Ordered, Dispute Form Unrecognized

[JGN2]

Hi, I am unable to use the provided tools on the website or contact an agent so I'm resorting to this.

I purchased an HP Envy laptop in April 2023, but the warranty "expired" in March 2023. I had issues with this laptop, but with the warranty issues I decided it wasn't worth the effort and my previous Spectre also was extremely frustrating and I decided to just use this for some time and give up on HP afterwards (I used to unfortunately be a big HP fanboy but that has really soured)

However, I decided I should give HP one more chance - but the warranty tool claims my product does not exist. Could an HP agent contact me and I can provide receipts, serial, product number etc?

(The specific issue with this laptop is RAM usage and issues with the Intel Arc graphics and Iris Xe interacting)

Thank you!

[Irwin6]

Hi @JGN2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that there is an issue with your laptop and to get it fixed there is a dispute with the warranty.

Kindly refer to the steps on this link to get the warranty updated and let me know if that fixes the issue.

If the issue still persists, get in touch with the HP phone support team to help you get the warranty updated to assist you further with the repair.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support