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Horace33
Level 2
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Message 1 of 2
89
Flag Post

Warranty dispute

HP Recommended
HP14-dk0599sa laptop
Microsoft Windows 10 (64-bit)

Bought a new laptop on 2.7.20. Registered with HP  and record shows warranty start date 20.4.20 with end 18.7.21. Don’t understand this as I have sent them a copy of the invoice. Raised a dispute  with HP raising a case but nothing else. Can’t  contact HP what does anyone suggest???

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 2
Flag Post
HP Recommended

@Horace33 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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