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Gabry295 Student
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Warranty extension starting date

OMEN by HP 15-ax000 Laptop PC
Microsoft Windows 10 (64-bit)

I bought in 2nd of January 2018 an HP Care Pack, an extension for support by HP for an year. My notebook still has this type of warranty, lasting to 26th of February 2018. Why does the e-mail of the contract of the warranty etension says that the Care Pack starts from 2nd of January 2018 and not 26th of February?


Thank you,



Provost Provost
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HP Recommended

Warranty extension starting date




Allow me to welcome you to the HP forums!

Sorry, but this is just a community self-help forum staffed mostly by volunteers and we are not authorized to deal with warranty extension issues.  For these issues, you will need to contact HP Customer Support directly.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

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I am a volunteer and I do not work for, nor represent, HP
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