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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U3AV)
Microsoft Windows 11

I have just registered my new PC but under Warranty it just says bought through 3rd party, well most PC's are, it doesn't explain why the HP Warranty isn't shown? Does anyone have an answer to this issue?

3 REPLIES 3
HP Recommended

@pearsd11

 

Welcome to the HP support community.

 

I understand that you want to update the warranty of the HP product,I am glad to assist you.

Raise a warranty disputer to update the warranty.

Refer to this HP document for steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi, I don't want to update a registration, its a new registration, it does not show under my products and it won't let me add it? 

 

Thanks

 

HP Recommended

@pearsd11 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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