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We have no access to this kind of information nor are we permitted to enter into any warranty issues.
I'm sorry, but we are unable to help you in this -- especially since you already issued a dispute.
You will have to wait for HP to get back to you on this.
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I am a volunteer and I do not work for, nor represent, HP
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
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