Warranty

[ngxxx]

This website is so buggy. I asked a question about warranty yesterday but it doesnt even show up now. Anyways, my question was;

My warranty expires on monday(tmrw). I've been having some problems with my victus 16 lately but thought the warranty had already expired until i saw it actually didn't yesterday. I tried the open a case,send e mails, güve them a call etc. But none of them worked, mostly because its the weekend. I will call them tmrw morning, would i be able to use my warranty still?

[Venom21]

Check your laptop invoice or purchase date and if it's less 1 year then you still under warrenty. Directly connect with an HP agent via phone or online chat and get their help. After checking your invoice, they can easily update your warranty date. To do this, scroll down this page, expand the 'Support' section, click 'Support,' and select "Contact an HP agent for support" on the next page. After correctly warrenty, use it to fix your laptop

[ngxxx]

thanks for the reply! i called HP today, they ran some tests on my pc and said my battery is not bad enough for a change(around 70% batterylife left). they said if the issues i mentioned keep repeating or get worse i should give them another call. but here's the thing, my warranty expired yesterday. couldn't give them a call because it's the weekend at the time, so i had to wait until monday. i asked; would i be able to use my warranty if i needed a battery change? they replied yes, but when i asked if i they can report this case's date as 2 days before, they refused. 

i'm pretty confused because i believe they will tell me my case was opened when i wasn't under warranty and ask for way more money for a battery change in the future than they should, but this is because they were unaccesible at the time so i couldn't report it. i sent them a couple of emails about this issue when i was still under warranty though, would i be able to show that as a proof? 

[Venom21 · Accepted solution]

Check your laptop invoice or purchase date and if it's less 1 year then you still under warrenty. Directly connect with an HP agent via phone or online chat and get their help. After checking your invoice, they can easily update your warranty date. To do this, scroll down this page, expand the 'Support' section, click 'Support,' and select "Contact an HP agent for support" on the next page. After correctly warrenty, use it to fix your laptop

Yes, Your prior emails is good proof. But didn't record call?. Though email is good proof and can potentially overriding the formal case-open date.