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Y6G74EA#ABZ
Microsoft Windows 10 (64-bit)

Hello,

after updating my Notebok 15 - ba06nl to Windows 10 1803 (64 bit)

 

The cam and the microphone have stopped working.

I looked for the camera driver in the support area - but it's not there

 

Some idea?

 

Thanks so much,

Giancarmine

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Giancarmine

 

Im not surprised, 1803 has been doing odd things to lots of peoples systems.

 

Go into  All Settings>Privacy>Camera and make sure to re-enable the Camera access button. Check the apps list that can be altertered below also.

Do the same for the Microphone.

 

all settings Camera.JPG

 

That should do it.  Let me know if this works first.

If not, you might have to roll the system back to before 1803 was installed. Then block the install.

 

View solution in original post

1 REPLY 1
HP Recommended

Hello @Giancarmine

 

Im not surprised, 1803 has been doing odd things to lots of peoples systems.

 

Go into  All Settings>Privacy>Camera and make sure to re-enable the Camera access button. Check the apps list that can be altertered below also.

Do the same for the Microphone.

 

all settings Camera.JPG

 

That should do it.  Let me know if this works first.

If not, you might have to roll the system back to before 1803 was installed. Then block the install.

 

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