Webcam drivers are not available

[Danusya]

[Deep_World]

Hi @Danusya,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP laptop model and operating system version (Windows 10/11, including build number).
• If the webcam is listed in Device Manager → Cameras or under Imaging Devices.

In the meantime, here are some steps you can try:

1. Check Camera Privacy Settings
   • Go to Settings → Privacy → Camera.
   • Ensure “Allow apps to access your camera” is turned On.
2. Verify in Device Manager
   • Press Win + X → Device Manager.
   • Look for “Camera” or “Imaging Devices.”
   • If the webcam is missing or shows a yellow warning, right-click and choose Scan for hardware changes.
3. Update/Reinstall Webcam Driver
   • In Device Manager, right-click the webcam → Update driver.
   • If no update is found, uninstall the device and restart the laptop. Windows should reinstall the driver automatically.
4. Run HP Support Assistant
   • Open HP Support Assistant and check for driver updates specific to your model.
   • Sometimes the webcam driver is bundled under “HP Universal Camera Driver.”
5. BIOS/UEFI Check
   • Restart and enter BIOS (usually by pressing F10).
   • Confirm if the webcam is enabled under Advanced → Device Options.
6. Windows Camera App Reset

• Go to Settings → Apps → Camera → Advanced options → Reset.
• This can fix app-level issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World