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HP Recommended
HP Spectre x360 Convertible Laptop PC 13-aw2000 (8UY95AV)
Microsoft Windows 11

Hi 

I have been using windows -11 , updates my laptop regularly and

usually i put down the Laptop Lid and let the Laptop go in Hib / Sleep mode after working but from few days the moment i press the power button sometimes it switches on and sometimes it doesn't . In very few cases it doesn't but when it does the welcome screen doesn't shows anything like no biometric or password-input option,  in fact sometimes i can only see the cursor that i can move around and If i keep it that way and let it run for like 5-10mins everything comes back to normal , sometimes the biometric doesn't in that case i use 4 digit passcode to pass through the welcome screen. 

Kindly see and help with this issue please

thanks and regards

1 REPLY 1
HP Recommended

Also i recently installed Kaspersky AntiVirus.. 

Please Answer

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