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Pranjal2998
Level 1
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Message 1 of 2
118
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What does this error mean?

HP Recommended
15-AY516TX
Microsoft Windows 10 (64-bit)

20200519_010240.jpg

What does this error mean?

Along with this, my laptop won't charge beyond 10% and will switch off as soon as I remove the AC power. 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Pranjal2998 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, it looks like the battery on the device needs a replacement as per the 601 error on the screen:

 

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

 

Riddle_Decipher
I am an HP Employee

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