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HP Recommended
HP 3 year w/Accidental Damage
Microsoft Windows 10 (64-bit)

I purchased 3 years of warranty but HP recorded only 2 years of warranty on my profile. After sending them the purchase supports, they claimed that they would update the warranty period within 24 hours. They also claimed that they would send a transcript of the chat. None of these were done and:

1. attempts to have a chat with a live agent sees me being redirected to a virtual agent incapable of assisting with the issue and

2. attempts to speak to a live agents sees Holly carrying me through the ringer.

 

I feel like I have been robbed and HP customer service seems to be inaccessible.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

I suggest that you contact the HP executive team at the link below, and explain your situation.

 

Executive Team: CEO email | HP® Official Site

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

I suggest that you contact the HP executive team at the link below, and explain your situation.

 

Executive Team: CEO email | HP® Official Site

HP Recommended

Thank you for this. Will try it and get back to you.

HP Recommended

You're very welcome.

HP Recommended

A case manager was assigned and issue was resolved 5 days after.

HP Recommended

That is great news!

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