09-09-2019 12:14 PM
When try to use Word, there is a message saying it's unlicensed and I can't perform any edits. The laptop came with Microsoft Office installed. I can't understand why Word won't work.
Solved! Go to Solution.
09-09-2019 12:52 PM
The version of MS Office that comes preloaded is usually Office 365 and that is a trial version -- which expires and can not be activated.
If you paid extra for a retail license, then you would need to contact HP Customer Support directly to get the info you need to activate that license.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
09-09-2019 01:02 PM
Thank you WAWood. I was trying to work, at home, on a document from work where I have Office 365 free. Thanks again for your advice. Maybe I just need to sign into Office 365 from home. New laptop - not very experienced.