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When i shut down my notebook power button is still light and cooler still making noise

HP ENVY x360 13 ag 0013 ur
Microsoft Windows 10 (64-bit)

Hello everyone. Yesterday 19.10.19 i updated my drivers from 'Hp support assistant' then i had a blinking screen all the time i open my browser. Then when i shut down my notebook screen turns off but power button still working 

Please i would be glad for any answer

Notebook name HP ENVY x360 13 ag00ur


HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

When i shut down my notebook power button is still light and cooler still making noise



Welcome to HP support community.


Is the computer is shutting down or going into sleep mode?

How the shut down is being initiated - using the power button or the windows start men?



Perform a hard reset on the notebook:- Click here

Update the drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here


HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Disable hybrid sleep

  1. Open up Power Options in the Control Panel. ...
  2. Click "change plan settings" next to your current power plan.
  3. Click "change advanced power settings"
  4. Click the + sign next to "Sleep"
  5. Click the + sign next to "Allow hybrid sleep" and change setting to "off"
  6. Click OK.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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