Where to send my computer for repair and the phone number.

[Emily8584]

I’m very upset I spent 630 on a new computer and something in the hard drive went out , I can’t get ahold of HP repair center at all after they said they would send me a paper to where to send it ( never got it). I took it to Best Buy ( it’s still under warranty) and they wouldn’t take it to fix . I got a email from HP saying they r sorry n it wasn’t even a real person ( I sent a email back n nothing) . Best Buy gave me a number 800-474-6836 and Iv been on hold now for 3 hr 26 min 18s. Dose anyone have a real number for Illinois? Or where to send it to be repaired? I will NEVER recommend HP 

[banhien]

---

@Emily8584 wrote:

... I can’t get ahold of HP repair center at all after they said they would send me a paper to where to send it ( never got it)....

---

@Emily8584 

You have to contact them again to get a bag, case number, address .....Please follow their instructions otherwise your machine may ending up in a jungle. 

Regards.