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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Where to send my computer for repair and the phone number.

Create an account on the HP Community to personalize your profile and ask a question
01-09-2021 01:06 PM
I’m very upset I spent 630 on a new computer and something in the hard drive went out , I can’t get ahold of HP repair center at all after they said they would send me a paper to where to send it ( never got it). I took it to Best Buy ( it’s still under warranty) and they wouldn’t take it to fix . I got a email from HP saying they r sorry n it wasn’t even a real person ( I sent a email back n nothing) . Best Buy gave me a number 800-474-6836 and Iv been on hold now for 3 hr 26 min 18s. Dose anyone have a real number for Illinois? Or where to send it to be repaired? I will NEVER recommend HP
01-09-2021 01:26 PM
@Emily8584 wrote:... I can’t get ahold of HP repair center at all after they said they would send me a paper to where to send it ( never got it)....
You have to contact them again to get a bag, case number, address .....Please follow their instructions otherwise your machine may ending up in a jungle.
Regards.
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