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‎02-06-2020 03:40 PM

HP Recommended
Product: HP Pavilion 360 - 13-a200nt (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have a "product information not valid error" and I am not sure which HP DMI tool to use to fix it. I have used several HP DMI tools  but I got "Does not support this platform" error.

 

So please tell me which HP DMI tool should I use for  HP Pavilion 360 - 13-a200nt (ENERGY STAR)?

 

Thanks in advance.

1 person had the same question
2 REPLIES 2

‎02-10-2020 11:56 AM

HP Recommended

@Simsek, Welcome to HP Support Community!

 

Looks like this requires assistance from our support team. Please reach out to the HP Support in your region regarding the further course of action.

 

Refer to the document HP PCs - Product Information Not Valid Error Displays before the Computer Starts

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎02-18-2020 01:40 PM

HP Recommended

Thanks for the reply but it does not anwser my question.

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