• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-06-2020 03:40 PM

HP Recommended
Product: HP Pavilion 360 - 13-a200nt (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have a "product information not valid error" and I am not sure which HP DMI tool to use to fix it. I have used several HP DMI tools  but I got "Does not support this platform" error.

 

So please tell me which HP DMI tool should I use for  HP Pavilion 360 - 13-a200nt (ENERGY STAR)?

 

Thanks in advance.

1 person had the same question
2 REPLIES 2

‎02-10-2020 11:56 AM

HP Recommended

@Simsek, Welcome to HP Support Community!

 

Looks like this requires assistance from our support team. Please reach out to the HP Support in your region regarding the further course of action.

 

Refer to the document HP PCs - Product Information Not Valid Error Displays before the Computer Starts

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎02-18-2020 01:40 PM

HP Recommended

Thanks for the reply but it does not anwser my question.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.