Why is my hp chromebook turning off?

[briannasaiz06]

Why is my chromebook always turning off every time I try to sign into my computer. The screen goes black about every 10 seconds and ive tried many things and nothing seems to be working. The only time it turnes on is if I hold the refresh key and the power button for three seconds, and if i dont doe that then it just wont turn on. Please help if you have an idea of what might be wrong with my computer. Thanks.

[Echo_Lake]

@briannasaiz06

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.