Why my computer freezing very often?

[ts94]

Hey guys, I have a problem with my new HP laptop, its an HP 15-DA0018NH, with win10 64.

So my problem is that when I bought it in the shop the IT guys install the operating System and after that I wanted to use, but its freezed 4 times, after that I brought it back and they said its they fault because they dont upgrade to the latest version, and the computer wants to do this in the background thats why its freezing, after that I did all the updates what the System wanted and its display this computer uses the latest version, but the freezing problem dont dissapeared. All the Time when I switch On it after login maybe 5-10-15 min later it Will be freeze, I dont know what should I do, its normal or its a serious problem? Please help me for solve this because im confused with this.

[Lil_Boy_Blue]

Hi

If you can return it and get your money back, then please try.

Normally HP place an OS on the HDD, so which Country was it bought in?

https://support.hp.com/us-en/product/hp-15-da0000-laptop-pc/20395828/model/23142822

https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828/model/23142822

The default OS seems to be Windows 10.

https://www.microsoft.com/en-us/software-download/windows10

#####

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

TEST the hardware. 

If in doubt please ask.

[ts94]

Hey I did the check and I get this picture, I dont know what does it mean, by the way I bought it in Hungary.

[Lil_Boy_Blue]

Hi

Well Hungary is part of the EU, and as such gives a 2 year warranty from the seller on PC's.

Spoiler

https://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

So you could still try that route. 

AAAAaaaahhhhhh  4TU62EA

However...........

https://support.hp.com/us-en/product/hp-15-da0000-laptop-pc/20395828/model/23142822/document/c060738...

it has 4 GB of RAM and came with FreeDos. 

So it may be a lack of MEMORY that is causing the problems.

Freedos would run in 4GB, as would https://lubuntu.net/downloads/

So next is to de-clutter.

Ccleaner and SysInternals to see what is installed, loaded and running.

BitDefender and MalwareBytes - Although these will slow down the  performance.

Then consider a RAM upgrade.

Make one of these (onto an 8GB USB stick)..

Create Windows 10 installation media

To get started, you will first need to have a license to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below.

Download tool now

If in doubt pease ask.