Wi-Fi Driver Gone

[SusanFaye]

Purchased Oct 2024 for my 89 year old mother.  Not able to get Wi-Fi.  When went through several steps, the Wi-Fi Driver is no longer on her computer.  What do I do? 

[Garp_senchau]

@SusanFaye, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the Wi-Fi driver is missing on your HP Notebook 15-ay103dx, you can follow these steps to reinstall it:

Step 1: Use Windows Update

1. Connect to a Wired Network: If possible, connect your notebook to the internet using an Ethernet cable.
2. Run Windows Update:
   • In Windows, search for and open Check for updates.
   • Click on Check for updates. This will automatically search and install any missing drivers, including the Wi-Fi driver, if available.

Step 2: Use Device Manager

1. Open Device Manager:
   • Search for and open Device Manager from the Start menu.
   • Look for Network adapters. If the Wi-Fi driver is not listed, it might be under Other devices or it might be marked with a question or exclamation mark if disabled or faulty.

1. Install/Update Driver:
   • Right-click the network adapter with a missing or faulty driver and select Update driver.
   • Choose Search automatically for drivers. This will attempt to find and install the required driver.

Step 3: Download from HP Support

1. Visit HP Support:
   • Go to the HP Software & Driver Downloads page.
   • Enter your notebook model (15-ay103dx) and select the appropriate Windows version.
2. Download Driver:
   • Locate the Wi-Fi driver under the networking section, download, and install it following the on-screen instructions.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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