WiFi driver missing

[Jens34]

Hi I have a Hp Enxy x 360 and my WiFi icon disappeared after trying many ways suggested on the internet, including network restart and updating the WiFi driver, I ended up following the last suggestion which was to delete and uninstall the WiFi driver and once restarted my laptop was meant to automatically reinstall the driver but this never happed. Now I can’t find the WiFi on my device manager at all. Please advise me on what I should do (I have already tried system restore). I think I’ll have to redownload the WiFi drive but how do I do this without WiFi on my laptop to go on to chrome and download it?

[Garp_senchau]

@Jens34, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thanks for the detailed explanation — you're in a frustrating spot, but you still have options to recover your WiFi. Here's what to do step by step:

Identify the Correct WiFi Driver

You’ll need to figure out what WiFi adapter your HP Envy x360 uses.

Go to HP’s support site on another device:
Official HP® Drivers and Software Download | HP® Support

Realtek Wireless LAN driver

Intel Wireless LAN driver

Or MediaTek/Ralink/Broadcom, if applicable.

Download the driver installer on the working device.

Transfer the Driver to Your HP Envy

Since your laptop has no WiFi, use one of these methods:

USB flash drive: Easiest method — plug it into the working device, transfer the driver, then plug it into your HP.

Install the Driver

On your HP Envy, plug in the USB drive, locate the downloaded installer, and run it.

Follow the prompts and restart your PC after installation.

Your WiFi icon should reappear in the taskbar if the driver installs successfully.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Jens34]

Hi I have successfully re-downloaded the  driver following your steps thank you. The WiFi was working and then I shut down my laptop and switched it on a couple hours later to use it but now the WiFi button has disappeared again and in the device manager the WiFi driver has a yellow triangle next to it again.

please can you let me know what I can do

[Garp_senchau]

Hey @Jens34,

Thank you for your response

It sounds like the issue might be with the driver itself or possibly a conflict somewhere in the system. Since the WiFi worked after reinstalling the driver but stopped working again after rebooting, let's try a few more troubleshooting steps:

Uninstall and Reinstall the WiFi Driver Again

Go to Device Manager > Network Adapters.

Right-click on the WiFi driver (the one with the yellow triangle) and select Uninstall device.

Make sure to check the box to delete the driver software for this device (if available).

Restart your laptop.

After restart, Windows should try to automatically reinstall the driver. If not, use the method you did before (transferring the driver via USB from another device).

Check the Power Settings

There’s a chance that the WiFi adapter is being turned off by power-saving settings.

Open Device Manager > Network Adapters > Right-click on your WiFi adapter > Properties.

Go to the Power Management tab.

Uncheck Allow the computer to turn off this device to save power.

Restart your laptop and check if the WiFi icon reappears.

Run the Network Troubleshooter

Right-click the Network Icon in the taskbar (even if it’s missing, try right-clicking anywhere in the system tray).

Select Troubleshoot problems.

Follow the on-screen prompts to see if Windows detects any network-related issues.

Check for Hardware Issues

It's possible there’s a hardware problem with the WiFi adapter itself. If the issue persists after trying the above steps, I’d recommend running hardware diagnostics on your laptop.

Shut down the laptop.

Turn it back on and immediately press ESC repeatedly to open the Startup Menu.

Press F2 to run the diagnostics and check for any errors related to the network adapter.

Refer: HP PC Hardware Diagnostics | HP® Support

BIOS Update

Also, I suggest you update the BIOS of the unit.
You may refer to this guide: HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,