Windows 10 Fall Creators Update 1709 Failing

[LR615]

HP Envy Notebook 15-ay100 CTO

Windows 10 (64 bit)

I have the latest build of 1703 on my Windows 10 laptop but every time I attempt to install the Fall Creators Update 1709 through Windows Update it fails (3 times now). I looked at the list of HP products tested for this version and unless I'm missing something, this laptop is not on the list. It is only a year old. Is this correct that I'm not going to be able to update to the 1709 Fall Creators update and will ultimately be unable to receive security updates for this laptop in October when 1703 is no longer supported?

[banhien · Accepted solution]

@LR615

Firstly please try to run Windows updates trouble shootings

          https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter

If still can't do the upgrade, please try

(a) Create installation media using the following instructions

      https://www.microsoft.com/en-au/software-download/windows10

(b) Use installation media to install Windows 10 and select keep all programs/data

Regards.

[LR615]

Thanks for your help. I ran the Windows Update Troubleshooter and it said I had a pending update, which I already knew. That's the only thing it fixed, but it worked. Took 17 hours from start to finish to install on the laptop but it was installed successfully this time.

[banhien]

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@LR615wrote:

..Took 17 hours from start to finish to install on the laptop but it was installed successfully this time.

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Hi,

That was a long process. I ran 3 tests and only from 2.5 hrs to 4.5 hours. Probably my machines only gave few applications (Office, Adobe, Nero, Seagate and Qnap).

Regards.