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‎07-21-2016 08:00 PM

HP Recommended
Product: G42-351TX
Operating System: Microsoft Windows 7 (64-bit)

My system crashed and I need to re-install "Windows 7 Home Premium 64-bit ISO for G42-351TX".

 

The links provided by HP point to Microsoft: https://www.microsoft.com/en-in/software-download/windows7

When I apply the product key that came with Laptop (can be seen on the label provided at the bottom of the Laptop), I get to see an Error:-

 

Error

The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.

 

Pondering where to go now?

3 people had the same question
5 REPLIES 5

‎07-21-2016 08:26 PM - edited ‎07-21-2016 08:27 PM

HP Recommended

 

If you can read the 25 character Microsoft Windows 7 license key, you can download a Windows 7 ISO file to burn to a DVD or USB flash drive. 

 

 
 You can use the Windows 7 USB/DVD installation tool to convert the ISO file you download. Link and instructions below. You need a  DVD+R or DVD -R . Or a 4 GB flash drive to use the USB method. 

http://www.microsoftstore.com/store/msusa/html/pbP​age.Help_Win7_usbdvd_dwnTool#installation

 

Use the 25 character key on the COA to activate the installation. 

Next go to your support and driver page to install the drivers you need.

 

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‎07-21-2016 09:02 PM

HP Recommended

Thanks.

But I see several such links to different websites, I am hesitant to use them as they are neither from HP or are from Microsoft direct.

Since this is a legal version, I would rather expect such to be available from direct parties involved (HP or Microsoft).

Is is not?

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‎07-21-2016 09:29 PM - edited ‎07-21-2016 09:35 PM

HP Recommended

 

Sorry, but not available from either. As you found out MS will not accept your OEM key to allow download. HP does not offer an ISO of Windows. They do sell HP Recovery Media for a few yrs after a model is released.

Btw, you could call HP to see if the Recovery Media is still available to purchase>> Contact HP

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‎07-21-2016 10:43 PM

HP Recommended

I contacted the HP "Contact HP" from the contact center.

Was told no recovery media available, and that I will have to personnally go there to get the OS reflashed.

 

Looks like this would be the only option.

 

The earlier link you provided, http://getintopc.com/softwares/operating-systems/windows-7-all-in-one-iso-free-download/, how can I be sure that the OS is not rejigged and that it is same as that provided by Microsoft?

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‎07-22-2016 11:04 PM

HP Recommended
Free tool to download ISO from Microsoft:

 

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