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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Windows 7 Product Key Query
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12-20-2016 03:58 PM - edited 12-20-2016 04:02 PM
Hi, I have been informed by Microsoft after they remotely accessed my Notebook, that I need to reinstall Windows 7 but I cannot read all of my Product Key code on my sticker (on the base of the Notebook), I am missing 4 random number/letters, which has worn away and is very frustrating. Windows 7 was preinstalled prior to purchase.
My question is, does HP keep a record of this? I cannot afford to buy it again and hope that someone can advise please?
Would a Factory Reset bypass the need for the Key? Sorry, I am not very computer literate....
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Accepted Solutions
12-20-2016 04:13 PM - edited 12-20-2016 04:13 PM
Hi:
HP does not keep any records of product keys.
Yes, a factory reset normally does not require a product key or activation if it works right.
Make sure you back up any files you don't want to lose before attempting a factory reset.
12-20-2016 04:13 PM - edited 12-20-2016 04:13 PM
Hi:
HP does not keep any records of product keys.
Yes, a factory reset normally does not require a product key or activation if it works right.
Make sure you back up any files you don't want to lose before attempting a factory reset.
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