08-21-2019 04:17 AM
Windows 7 Ultimate installed but the product code is for Windows 7 Pro... Now what?
08-21-2019 09:18 AM
According to the HP spec sheet for your model, it can come with Win7 Pro or Win7 Home Premium -- but not Win7 Ultimate.
So, it must have been Upgraded somewhere along the line -- which explains why the product key on the case is different.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
08-22-2019 02:48 AM
Does anyone know how or where I can possibly get Windows 7 Pro back as a download? (Would I need to phone hp...?) I have already tried downloading from Microsoft but the message displayed saying that the product code I have is for a pre-installed version of Windows and I must contact the manufacturer...