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Windows Hello Face Recognition suddenly stopped working

HP Spectre x360
Microsoft Windows 10 (64-bit)

The windows hello face recognition suddenly stopped working. When checked in sign-in options it says camera is not compatible. It used to work a week back.  I checked its driver on the device manager and it showed error code 43. As advised from online support, I uninstalled it and tried the option "Scan for Hardware changes" multiple times, restarted several times and even shutting it down multiple times, but its driver is not visible anymore in the device manager.

Please advise what to do.

HP Support Agent
HP Support Agent
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Windows Hello Face Recognition suddenly stopped working

@Racko, Welcome to the HP Support Community!


Let us try these steps to resolve this issue:


Run windows update troubleshooter

Click here to know how.


Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


If the issue persists, proceed to the next step.


Perform the steps mentioned in this document.


Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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