Windows Hello Not Working

[agsor529]

I have an HP Envy 17T and I bought it in 2017.  When I got it, Windows Hello worked, but now a year and a half later it says that Windows Hello is not available on my laptop. I would like to use Hello again, so I am wondering how to bring it back. 

Thanks. 

[A4Apollo]

Hey there! @agsor529, 

Were there any recent windows update on the PC?

Please share the product number of the PC to assist you better.

Try updating BIOS and Webcam drivers on the PC to the latest version using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Turn off Fast Startup

Type power options in the Search box, and open Power Options
Select Choose what the power buttons do
Click on Change settings that are currently unavailable
Uncheck the checkbox next to Fast Startup

Reinstall Windows Hello drivers

Go to Search, type device manager, and open Device Manager
Find your Windows Hello driver, right-click on it, and select Remove driver software…
Restart your computer
On the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it
Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved

Also, try the steps recommended below.

Step 1. Use the Windows shortcut keys Win + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

Reset Facial Recognition and/or Fingerprint Options
Step 1. Press Windows key + I to open Settings.

Step 2. Under the Accounts menu, select Sign-In.

Step 3. Locate Fingerprint or Facial Recognition options and click Remove under them.

Step 4. Choose Get Started and then follow the on-screen instructions to reset Fingerprint and Facial Recognition.

Step 5. Reboot your computer to check whether this reset helps to troubleshoot unresponsive Windows Hello functionality.

Let me know if this helps! 

I hope you have a great day! 🙂

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