Windows Hello is curently unavailable

[Stephanie_4-4]

I just recently got my hp Spectre x360, my windows hello fingerprint worked the first day and after it stopped working. When I go in sign-in options, the Windows Hello Face, Fingerprint and PIN have a message "This option is currently unavailable". I've tried restarting my laptop and having all the windows Update up to date including drivers for biometric devices and cameras. 

I also created a new user account as an administrator, on this account, the Windows Hello is working.

Why is it not working on my main account?

Thank you

[The_Fossette]

@Stephanie_4-4

I reviewed your post and I understand that the Windows hello is not working on your main account.

Don’t worry, I assure you I will try my best to get this sorted.

Do you use a Microsoft account?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c05873680

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Stephanie_4-4]

Hello thanks for you're reply,

I looked at the link and the problem is that I cant remove or add a PIN, Fingerprint or face Id. The remove and add button at grey and don't work. At the moment my fingerprint works but I can't add or remove it. The settings seems to be blocked.

[The_Fossette]

@Stephanie_4-4

I recommend you perform a BIOS defaults following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04831065

Let me know how it goes.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe