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Stephanie_4-4
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Windows Hello is curently unavailable

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Spectre X360 15.6

I just recently got my hp Spectre x360, my windows hello fingerprint worked the first day and after it stopped working. When I go in sign-in options, the Windows Hello Face, Fingerprint and PIN have a message "This option is currently unavailable". I've tried restarting my laptop and having all the windows Update up to date including drivers for biometric devices and cameras. 

I also created a new user account as an administrator, on this account, the Windows Hello is working.

 

Why is it not working on my main account?

Thank you

 

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The_Fossette
HP Support Agent
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@Stephanie_4-4

 

I reviewed your post and I understand that the Windows hello is not working on your main account.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you use a Microsoft account?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c05873680

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Stephanie_4-4
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Hello thanks for you're reply,

 

I looked at the link and the problem is that I cant remove or add a PIN, Fingerprint or face Id. The remove and add button at grey and don't work. At the moment my fingerprint works but I can't add or remove it. The settings seems to be blocked.

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The_Fossette
HP Support Agent
HP Support Agent
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@Stephanie_4-4

 

I recommend you perform a BIOS defaults following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04831065

 

Let me know how it goes.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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