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‎01-09-2019 12:52 PM

HP Recommended
Product: HP Omen 15-ce005NS
Operating System: Microsoft Windows 10 (64-bit)

Since last Windows 10 update windows and Omen key on the keyboard aren't working. If i press them it doesn't happen anything. Thank you.

1 REPLY 1

‎01-10-2019 04:02 PM

HP Recommended

@JeanDelacac

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here.

 

Do a BIOS update, but if you have - pressing F5 will turn it back on.  
   

However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows 😎.  
   

You may also try this YouTube video for more details: Click here  
   

I have a few links that should help you download and install the HP System Event Utility which should get you back up and illuminated in the right colors once the Omen Control is installed:  

The link for the System Event Utility: Click here  

  

Omen Controller: Click here 

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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