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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Yazi
Level 1
3 2 0 0
Message 1 of 5
278
Flag Post

Solved!

Windows hello face id

HP Recommended
hp envy 13 core i7 10th gen

I have the hp envy 13 core i7 10th gen.

 

When I go into sign in settings and I try to add my face id it says:

Yazi_0-1611894929771.png

 

When I click learn more though it doesn't tell me why the camera isn't compatible.

 

Please, someone, tell me why this is happening and how I can fix it or inform me if my laptop model does not have a compatible camera.

 

Thanks, Yazi.

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
34,472 26,623 3,182 10,253
Message 3 of 5
Flag Post
HP Recommended

@Yazi 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Your computer may not have the required IR camera needed for Hello Face.

IR camera is a specialty device and is not standard on all new computers.

 

Things that are “Face”

 

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

  

and / or

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

 

Next...

Windows Face logon requires the high-grade IR camera

 

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Use one or more of the following methods to check whether your camera supports the feature.

 

Method – Use PartSurfer to check the components in your computer

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

 

Method - Check your computer to find the type of camera

 

Control Panel > icon view > Device Manager 

Open Category Cameras

 

Method – Check Settings for “Windows Hello Face”

 

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

 

============================================================

IF your computer includes the proper camera,

check for how to set up the feature.

 

Next

Windows Hello is a Windows feature

Microsoft - Learn about Windows Hello and set it up

 How to set up facial recognition to sign into Windows 10

This example article is a bit crowded with ads and the like - Like other articles from this website, the actual subject content is well written, easy to read (not horribly Long), and easy to understand.

How to set up facial recognition to sign into Windows 10

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
Yazi
Author
Level 1
3 2 0 0
Message 2 of 5
Flag Post
HP Recommended

I had a photo but it didn't work so it actually said: we couldn't find a compatible camera with windows hello face

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
34,472 26,623 3,182 10,253
Message 3 of 5
Flag Post
HP Recommended

@Yazi 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Your computer may not have the required IR camera needed for Hello Face.

IR camera is a specialty device and is not standard on all new computers.

 

Things that are “Face”

 

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

  

and / or

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

 

Next...

Windows Face logon requires the high-grade IR camera

 

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Use one or more of the following methods to check whether your camera supports the feature.

 

Method – Use PartSurfer to check the components in your computer

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

 

Method - Check your computer to find the type of camera

 

Control Panel > icon view > Device Manager 

Open Category Cameras

 

Method – Check Settings for “Windows Hello Face”

 

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

 

============================================================

IF your computer includes the proper camera,

check for how to set up the feature.

 

Next

Windows Hello is a Windows feature

Microsoft - Learn about Windows Hello and set it up

 How to set up facial recognition to sign into Windows 10

This example article is a bit crowded with ads and the like - Like other articles from this website, the actual subject content is well written, easy to read (not horribly Long), and easy to understand.

How to set up facial recognition to sign into Windows 10

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

Was this reply helpful? Yes No
Yazi
Author
Level 1
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

ok thx so so much for the help

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
34,472 26,623 3,182 10,253
Message 5 of 5
Flag Post
HP Recommended

@Yazi 

 

You are welcome.

Stay Safe!

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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