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2 REPLIES 2
11-11-2021 11:57 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand that you are unable to complete the windows update as it got stuck at 20%, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- Could you please share the picture of the Windows update stuck at 20%?
Keep me posted for further assistance.
I am an HP Employee
11-12-2021 03:16 AM - edited 11-12-2021 04:36 AM
What is your Windows Edition? (Build Nr)
What is the Update (KB-Nr.) that is not running.
SC config trustedinstaller start=auto
net stop bits
net stop wuauserv
net stop msiserver
net stop cryptsvc
Ren SoftwareDistribution SoftwareDistribution.old
Ren Catroot2 Catroot2.old
dism /Online /Cleanup-image /RestoreHealth
dism /Online /Cleanup-image /StartComponentCleanup
copy these highlighted commands in a Notepad-File an save as Fix.bat
Right click on this Fix.bat and run as Administrator
It can take up to 10 minutes to complete.
Reboot and try again
It helps in many update cases
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