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‎06-29-2019 09:37 AM

HP Recommended
Product: hp 15
Operating System: Microsoft Windows 10 (64-bit)

So in the HP Support Assistant, under my devices, it shows my laptop fine, then it shows my printer twice. It's the right model number but it's showing I have 2 of that same printer with 2 different serial numbers.

 

Any idea why?

2 people had the same question
1 REPLY 1

‎06-29-2019 10:11 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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