Youcam 6 Windows 10

[Skunkcabbage]

I downloaded a "Patch Update" from the Cyberlink website for my Youcam 6 (which came  as OEM preinstalled on my  HP Envy system). Now I cannot open YouCam at all and get a window telling me that "Cyberlink YouCam exec has stopped working" and to send an Error Report to Cyberlink. *They have done nothing and claim in an email that because I have an OEM version of YouCam 6, it Can't be updated with their Retail version update!!!!! Well, the update took place alright, and now the YouCam won't work. **One box appeared saying i  "the other version is currently running" or "i must disable Face Off (which i never enabled in the first place!). They said to open YouCam etc. but  I cannot even open it now to even adjust settings! Please help! CYBERLINK CORP IS A TOTAL JOKE/SCAM AND WANT TO CHARGE ME TO FIX YouCam because THEIR OWN UPGRADE  IS NOT EVEN COMPATIBLE WITH THEIR OWN PRODUCT. They are horrible ripoffs/a sham!

[A4Apollo]

Hey there! @Skunkcabbage, Thanks for stopping by the HP Support Forums!

I understand you have issues using youcam software on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your PC to assist you better.

Open windows Control Panel, open Programs and Features, right click the entry for Cyberlink YouCam and select Uninstall.
 
When this has completed, restart the notebook.

Install the youcam software using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

Also, refer this article to further troubleshoot youcam issues with your PC.

I'll keep an eye out for your response.

I hope you have a great day!

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Skunkcabbage]

Hi MrRobot,

Thanks for your response. I actually did uninstall the Youcam 6 yesterday, then i downloaded a "30 day Trial version" of Youcam 7 from Softonics! Obviously, after 30 days the Youcam 7 will lose all it's features/benefits, but will remain as a basic Youcam! What do you think I should do? I actually went into recovery manager and redownloaded the Youcam 6 App successfully, but after reboot  the 7,0 only shows on my system. Should i uninstall Youcam 7 as well then redownload the 6.0 App? (not very tech savvy here as you can tell).  I'm basically afraid to do anything at this point without proper instruction or i'll end up with no Youcam at all! lol Considering I paid $1,200 for this sytem and the 6.0 App came preinstalled, i'll be damned if i'm gonna pay Cyberlink to reinstall it!

Thanks,

Skunk

[Skunkcabbage]

Sorry by the way, my system is a HP Envy m7 and no, I have made no changes to the system barring the Patch Update from Cyberlink which caused this mess!

[A4Apollo · Accepted solution]

@Skunkcabbage, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

Why did you update the youcam software from Softonic's?

If you wanted to update the youcam software you could have checked for the updates from the youcam application itself or from HP support assistant.

Since you downloaded the software directly from the website and since your PC is not registered with Softonic's you are getting a trial version of the software.

If you want to use the full version of software on your PC. Uninstall youcam software from control panel programs on your PC.

And install the program from HP recovery manager and check for updates for installing the latest version of the software.

Hope this answers your query!

Have a pleasant day ahead! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Skunkcabbage]

Okay, I uninstalled Youcam 7, rebooted, then downloaded the Youcam 6 App from the recovery manger successfully. Restarted, but i can't find the Youcam anywhere (it shows in programs/features)?  Shouldn't I have to actually install/run it now? I thought a window would pop up or something asking me to accept and install etc?

[Skunkcabbage]

Got it! Thank you so much Mr Robot:) That was my first experience with the Recovery Manager! Great tool!

Take Care,

Skunk

[Skunkcabbage]

Oh boy, me again lol I put Youcam on my Start menu and task bar then rebooted the system, the Youcam is there, but nit wont open?

Any ideas lol

[A4Apollo]

@Skunkcabbage, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

As you mentioned you are unable to open the youcam software on your PC.

Please provide the product number of your PC, I will try to find best drivers for your PC.

Uninstall the youcam software using Revo uninstaller on your PC. 

And install the youcam software using HP recovery manager or HP support assistant and check if it helps.

Hope this helps!

Have a beautiful day ahead! 🙂

[Skunkcabbage]

Thanks MrRobot,

I'm good to go with the Youcam 6:)

Too bad i'm such an idiot eh lol