Zoom & Google Meeting Issues

[BristolDon]

Every time I use Zoom or Google Meeting on my new laptop, it freezes for a few to up to 20 seconds repeatedly throughout the call.

The internet speed test shows 50 - 80 MBPS download speeds and 20 - 30 MBPS upload speeds. The applications work fine on an old laptop and a newer Chromebook on the same network. So, I presume it is not an network issue. 

[The_Fossette]

@BristolDon

I reviewed your post and I understand that the computer freezes when you use Zoom or Google Meet on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BristolDon]

Unfortunately, this did not solve the issue.

[The_Fossette]

@BristolDon

Follow the steps in the below article and run a system test and let me know the result.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BristolDon]

Thank you, The_Fossette

I ran both System Tests and everything passed. Still not working.

[The_Fossette]

@BristolDon

I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06162205

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BristolDon]

Thank you, The_Fossette

This seems a little extreme. Before I do this, I will need some additional information about what I am doing and why.

At what point do I ask for a refund or replacement? I have spent the last two months setting up and configuring this new laptop and it still is not working as needed.

[The_Fossette]

@BristolDon

I recommend you contact support and they will be able to assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!