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BristolDon
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Zoom & Google Meeting Issues

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Microsoft Windows 10 in S Mode

Every time I use Zoom or Google Meeting on my new laptop, it freezes for a few to up to 20 seconds repeatedly throughout the call.

 

The internet speed test shows 50 - 80 MBPS download speeds and 20 - 30 MBPS upload speeds. The applications work fine on an old laptop and a newer Chromebook on the same network. So, I presume it is not an network issue. 

 

 

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The_Fossette
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@BristolDon

 

I reviewed your post and I understand that the computer freezes when you use Zoom or Google Meet on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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BristolDon
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Unfortunately, this did not solve the issue.

 

 

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The_Fossette
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@BristolDon

 

Follow the steps in the below article and run a system test and let me know the result.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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BristolDon
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Thank you, The_Fossette

 

I ran both System Tests and everything passed. Still not working.

 

 

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The_Fossette
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@BristolDon

 

I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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BristolDon
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Thank you, The_Fossette

This seems a little extreme. Before I do this, I will need some additional information about what I am doing and why.

At what point do I ask for a refund or replacement? I have spent the last two months setting up and configuring this new laptop and it still is not working as needed.

 

 

 

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The_Fossette
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@BristolDon

 

I recommend you contact support and they will be able to assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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