Zoom keeps freezing when I use my new Omnibook Ultra with the AMD Ryzen AI 9 HX 375.

[VTUser2]

I have a 2 week old Omnibook Ultra with the AMD Ryzen AI 9 HX 375. Whenever I'm on a Zoom call, it freezes multiple times! This only happens on this laptop. I work from home and to fix this ASAP. 

[Garp_senchau]

@VTUser2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OmniBook Ultra 14-inch Laptop with AMD Ryzen AI 9 HX 375 is freezing during Zoom calls, there are several steps you can take to troubleshoot and potentially resolve the issue:

Update Zoom Application: Ensure that you have the latest version of the Zoom app. Outdated software can cause compatibility issues.

Check for System Updates: Make sure that your Windows operating system and all drivers are up to date. Use the Windows Update feature to check for and install any available updates.

Update Graphics Driver: Since you are using a laptop with AMD Radeon™ Graphics, updating the graphics driver can often resolve freezing issues. Visit HP Support or AMD’s website for the latest drivers.

Perform a Device Restart: Restarting your device can sometimes clear up temporary software conflicts that could cause freezing.

Close Background Programs: Running multiple heavy applications can affect performance. Try closing unnecessary programs while using Zoom.

Check Internet Connection: Ensure that your Wi-Fi connection is stable. An unstable internet connection can cause video calls to freeze.

Adjust Zoom Video Settings: In the Zoom settings, reduce the video resolution. This might improve performance and reduce freezing on lower bandwidth or processing power.

Check Battery and Power Settings: Use your laptop on high-performance mode, especially during intensive tasks like video calls.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,