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‎03-11-2018 12:30 PM

HP Recommended
Product: HP Envy X360 15M-BQ121DX
Operating System: Microsoft Windows 10 (64-bit)

When should we be expecting a updated driver for the HP 3D DriveGuard? I updated to the latest version of Windows 10 yesterday 03/11/2018. Now everytime windows boots up from a shutdown I get a message on both my HP Envys "accelerometer this app can't run on this pc". I even went to the drivers on HPs page and got the lastest driver, uninstalled the old rebooted and installed the new one. Still getting the same error. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2018 12:38 PM

HP Recommended

Hi:

 

There is actually a slightly newer version than the one on your notebook's support page.

 

I can't say if it will fix the issue or not, but you have nothing to lose by trying it.

 

VERSION: 6.0.45.1 REV: A PASS: 1    EFFECTIVE DATE: November 21, 2017

 

ftp://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

View solution in original post

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3 REPLIES 3

‎03-11-2018 12:38 PM

HP Recommended

Hi:

 

There is actually a slightly newer version than the one on your notebook's support page.

 

I can't say if it will fix the issue or not, but you have nothing to lose by trying it.

 

VERSION: 6.0.45.1 REV: A PASS: 1    EFFECTIVE DATE: November 21, 2017

 

ftp://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

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‎03-11-2018 01:23 PM

HP Recommended

Excellent sir! I dont know why I could not find that version, but I am glad you were able to help me. That message was driving me crazy.

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‎03-11-2018 01:24 PM

HP Recommended

Glad to have been of assistance.

Was this reply helpful? Yes No
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