advanced optimus problem

[이성용]

I am currently using a laptop with the Advanced Optimus performance feature. However, when I check the option to use only the GPU in the Nvidia control panel, the screen freezes or the system crashes, and it automatically switches back to Optimus. When I set the BIOS to Discrete and boot, I encounter a black screen, though I can hear the Windows boot sound and the fans are functioning normally. In an attempt to resolve this, I had the motherboard replaced twice while I was in Korea, but even after the repair, I can use the GPU ONLY option for just one day, and the same issue reoccurs the next day. Additionally, when I completely uninstall the graphics card using DDU and reinstall it, I can check the GPU ONLY option for just one day, and again, the issue reappears the following day. No one has been able to provide a clear answer to this problem. Even HP has only repeated the same thing without offering a solution. I’ve run a full diagnostic check using HP's diagnostic system, and no hardware issues were found. Please, I need your help.

[Garp_senchau]

@이성용, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I suggest you to update the BIOS of the unit. HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[이성용]

The BIOS is currently at the latest version, but the same symptoms persist

[Garp_senchau]

Hey, thank you for the response.

Could you check the Windows update? Go to settings > windows update > advanced options > optional updates and install all the updates.

Next, I suggest you use the DDU again to remove the drivers completely and install the latest drivers using the NVIDIA app > restart the unit and check if the issue persists.

Let us know how it goes.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote; your feedback keeps us going! 

Regards,