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HP Recommended
Microsoft Windows 11

I have the same problem described here
https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/The-battery-percentage-is-not-d... 

 

I have tried the steps in the solution but it didn't work.
I have updated the bios to the latest version through HP support assistant. (F.08)

I have uninstalled Microsoft ACPI-Compliant Control Method Battery from the device manager and restarted the computer.

I have even removed the back panel and disconnected the battery cable and reattached it again. NOTHING WORKS !!

I have troubleshooted the battery from the bios before the windows booted. It displays the fake battery percentage and that the battery is in normal conditions and no problem detected.
So I think the problem is not related to the Windows 11 drivers.

Operating System: Windows 11 Home 64-bit Version: 22000.978 
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W5AV)

 

7 REPLIES 7
HP Recommended

Hello @Hana64 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

System Model HP Pavilion Aero Laptop 13-be0xxx
System SKU 4H2X2EA#ABU
Processor AMD Ryzen 7 5800U with Radeon Graphics, 1901 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.08, 09/03/2022

Also check this image of powercfg report today
I haven't connected the charger from the start of the day and thought that the battery is very good until the laptop suddenly shuts down and not booting up until I have connected the charger
Screenshot 2022-09-29 184600.png

HP Recommended

Hello @Hana64 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.09 Rev.A20.7 MBAug 11, 2022Download

 Fix and enhancements:

- Provides support For Windows 11 22H2

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

 

(5) Update to Windows 11 version 22H2 !

--->>> How to force the Windows 11 2022 Update and get it early on your PC

 

(6Test your notebook / focus on battery problem

(7Please report your results

HP Recommended

I have updated to the latest bios version (F.09)
Wiped the entire hard disk and made a clean install of windows 11 22H2 version with the latest updates from Microsoft website.

Still the same problem.
The battery is 100% percent now and if I plug the charger I get a white led signal from the charging port that means the battery is full, although it is been powered on for an hour without connecting the charger.

HP Recommended

@Hana64 wrote:

I have updated to the latest bios version (F.09)
Wiped the entire hard disk and made a clean install of windows 11 22H2 version with the latest updates from Microsoft website.

Still the same problem.
The battery is 100% percent now and if I plug the charger I get a white led signal from the charging port that means the battery is full, although it is been powered on for an hour without connecting the charger.


Hello @Hana64 

Is a genuine HP battery or a replacement battery installed ?

HP Recommended

Yes the laptop is brand new.
This is the first day after initial Windows setup.

 

I have tried removing windows 11 and installing windows 10.

Still the same problem.

HP Recommended

Hello @Hana64 

 

Our options are exhausted. Please contact HP support and tell the full story. Either the battery is defective or there is a technical fault on the motherboard. Something like this should not happen with a new notebook!

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.