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KILLyntar
Level 1
6 5 0 1
Message 1 of 5
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after the new BIOS update pc shutdown s randomly while gaming

HP Recommended
Pavillion Gaming 15-ec0xxx

The problem started after the new BIOS update (ver:AMI F.O8 9/07/2020).

Whenever i start playing games or any other graphic intensive applications which require fans to ramp up at full speed, the laptop works fine for about 15 minutes , then suddenly the application crashes and a (locking.......) screen shows up and the laptop completely shuts down 

4 REPLIES 4
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 5
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@KILLyntar Click here to perform a hard reset on your device

If the issue persists, after the above steps, try the below:

  1. Turn off the notebook.

  2. Plug the notebook into a power source using the power adapter.

  3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

       NOTE:

    On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

  4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

    The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

    • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

    • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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oRC-Oz
Level 1
7 6 0 4
Message 3 of 5
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HP Recommended

Your BIOS update is buggy and all updated laptops are restarts randomly while gaming. Please find a solution to this. The motherboard doesn't let us revert back to previous BIOS. WE NEED YOUR HELP!

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KILLyntar
Author
Level 1
6 5 0 1
Message 4 of 5
Flag Post
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after i pressed win+B om startup this shows upIMG_20200810_201729.jpg

completed the procedure as specified but it did not work , i even did the CMOS reset 

can i get a link to the older BIOS version and a method how to install it

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 5 of 5
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@KILLyntar & @oRC-Oz If none of that helped, I'm afraid its due to a malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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