annoying driver update pop up

[tonyb1305]

since updating the HP support app im being plagued by a pop up screen to check my laptops drivers. Ive unchecked everything in the app settings that might be related but still this thing pops up

how can i get rid of it

[praveenbv]

@tonyb1305,

Welcome to the HP Support Community!

I understand that notebook has an issue that unable to drivers updates.

May I know the Operating system using?

May I know the model number of the notebook?

Please share the info I can share the troubleshooting step to resolve the issue 

As recommend using for HP notebooks Please find the document How to Download, Install, and Use HP Support Assistant (Windows) 

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[tonyb1305]

No I am not having a problem downloading drivers I'm having a problem with the HP support Assistant which keeps carrying out a check on my drivers and system and which keeps putting an annoying pop up message on my screen

Ive tried to change the seetings but it keeps doing it

[praveenbv]

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

Keep me posted. Happy to help!

[tonyb1305]

Why do i need to reset my system when its a HP app causing the pop up? This is a new issue since the app was updated. Why cant I just turn it off

[praveenbv]

Request you to follow the below troubleshooting steps from the document fix :-

https://support.hp.com/in-en/document/c06162205