cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
tonyb1305
New member
3 2 0 1
Message 1 of 6
444
Flag Post

annoying driver update pop up

HP Recommended
Microsoft Windows 10 (64-bit)

since updating the HP support app im being plagued by a pop up screen to check my laptops drivers. Ive unchecked everything in the app settings that might be related but still this thing pops up

how can i get rid of it

5 REPLIES 5
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 2 of 6
Flag Post
HP Recommended

@tonyb1305,

 

Welcome to the HP Support Community!

 

I understand that notebook has an issue that unable to drivers updates.

 

May I know the Operating system using?

 

May I know the model number of the notebook?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

As recommend using for HP notebooks Please find the document How to Download, Install, and Use HP Support Assistant (Windows) 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
tonyb1305
Author
New member
3 2 0 1
Message 3 of 6
Flag Post
HP Recommended

No I am not having a problem downloading drivers I'm having a problem with the HP support Assistant which keeps carrying out a check on my drivers and system and which keeps putting an annoying pop up message on my screen

 

Ive tried to change the seetings but it keeps doing it

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 4 of 6
Flag Post
HP Recommended


 

I recommend you follow the below steps and check if it helps.

 

  1. Turn off your HP laptop.
  2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
  3. Remove all recently added internal hardware.
  4. Press the Power button to switch your HP laptop on.
  5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
  6. Select Troubleshoot.
  7. Choose Reset this PC.
  8. You can either opt to keep your files or to remove everything.
  9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
  10. Choose Remove Everything when you want to remove all your personal files.
  11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
  12. You can also fully clean the drive you selected or just remove your files.
  13. Click Reset.

Hope this helps! Keep me posted. 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

Keep me posted. Happy to help!

 

 

Was this reply helpful? Yes No
tonyb1305
Author
New member
3 2 0 1
Message 5 of 6
Flag Post
HP Recommended

Why do i need to reset my system when its a HP app causing the pop up? This is a new issue since the app was updated. Why cant I just turn it off

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 6 of 6
Flag Post
HP Recommended

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c06162205

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation