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‎03-21-2018 06:10 AM

HP Recommended
Product: hp pavilion 15 au114tx
Operating System: Microsoft Windows 10 (64-bit)

some days before i downlooaded a fie which was containing virus the windows defender removed that fie and gave me a message that there is a infected file found and at that time the antimalware service execuitable started running and it is using whole of the cpu 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2018 08:40 AM

HP Recommended

It might help if you could get rid of the malware with some other program.

 

Try e.g. AdwCleaner or Malwarebytes both can be downloaded from here. I would try the AdwCleaner first.

https://www.malwarebytes.com/

 

If the computer is unresponsive, you should stop the antimalware service temporarily using Task Manager. Just right click on the process and select end task.

 

If the above programs are able to eradicate the pests, reboot and see if the antimalware service starts behaving any better.

 

If they don't find anything or are unable to fix, I would try a respected antivirus next, e.g. Bitdefender is pretty good at finding and fixing.

 

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.

View solution in original post

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5 REPLIES 5

‎03-21-2018 08:40 AM

HP Recommended

It might help if you could get rid of the malware with some other program.

 

Try e.g. AdwCleaner or Malwarebytes both can be downloaded from here. I would try the AdwCleaner first.

https://www.malwarebytes.com/

 

If the computer is unresponsive, you should stop the antimalware service temporarily using Task Manager. Just right click on the process and select end task.

 

If the above programs are able to eradicate the pests, reboot and see if the antimalware service starts behaving any better.

 

If they don't find anything or are unable to fix, I would try a respected antivirus next, e.g. Bitdefender is pretty good at finding and fixing.

 

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-21-2018 09:10 AM

HP Recommended
Thankyou it worked
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‎03-26-2018 05:54 AM

HP Recommended
Again it started and it is now happened two to three times after cleaning with the Malwarebytes and the awdcleaner everything becomes fine but after downloading something from the crome or from other thing again it starts
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‎03-26-2018 06:08 AM

HP Recommended

Hmmm..maybe the pest is still lurking  somewhere or has left some damage behind.

 

You could still try what Bitdefender  is able to do or suggest.

https://www.bitdefender.com/solutions/free.html

 

If no help from  that I would advise you to turn to the pros at the Bleeping computer forum:

https://www.bleepingcomputer.com/forums/f/79/security/

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
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‎03-26-2018 06:10 AM

HP Recommended
Ok I will try
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