cancel
Showing results for 
Search instead for 
Did you mean: 
Andreadelgadorb
New member
1 0 0 0
Message 1 of 2
105
Flag Post
HP Recommended

automatic repair doesn’t work

Spectre

I’ve been trying to update windows and after a few minutes of a black screen and automatic repair, a blue screen show up with 2 choices, to turn off my pc or advanced options. In advanced options I can reset my pc (which I DON’T WANT TO DO THAT) or use a external device which I dont have. So I dont know what to do. Is there any other way to fix this without having to erase everything in my pc?

1 REPLY 1
Level 15
Level 15
9,090 8,985 735 3,306
Message 2 of 2
79
Flag Post
HP Recommended

automatic repair doesn’t work


@Andreadelgadorb wrote:

I’ve been trying to update windows and after a few minutes of a black screen and automatic repair, a blue screen show up with 2 choices, to turn off my pc or advanced options. In advanced options I can reset my pc (which I DON’T WANT TO DO THAT) or use a external device which I dont have. So I dont know what to do. Is there any other way to fix this without having to erase everything in my pc?


Hello @Andreadelgadorb 

 

Welcome to the HP Support Community.

The answer to the above question depends on what kind of Windows Update you were installing - was it some simple monthly update or it was a feature upgrade (like installing the latest build 1809 ) ?

 

If it was a "simple" regular monthly update and not a feature upgrade, try "turning back time" by using SYSTEM RESTORE.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 

Hope this helps. Let me know how it goes. Provide your feedback/reply.

 

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
index.png
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation