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Cgant
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blank screen turn off

HP stream 14

When I turn on my laptop it is a blank screen. It stays on, the power light stays on, about 10 seconds the screen will flash and it cuts off. Help! I do online classes and can't afford a new one 

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HP Support Agent
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blank screen turn off

@Cgant,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are not getting any display on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Cgant
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blank screen turn off

This did not work 

 

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HP Support Agent
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blank screen turn off

@Cgant,

 

Did you try running the system test suggested in the article?

 

I recommend you connect the computer to an external monitor or a TV and check whether you are getting display on the external screen.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Cgant
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blank screen turn off

It came on. Then nothing worked. Cursor wouldn't move. So I tried a hard reboot and it went back to what it was doing to begin with. I have no way to hook up to external monitor or TV. Yes, tried what was in articles. 

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HP Support Agent
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blank screen turn off

@Cgant,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation